The fireguards don’t have handles, is it normal?

This is perfectly normal.

While many find this inconvenient, we believe it is safer this way. If there were handles on the fire guard, many would be tempted to use them to open the fire guard to add wood to the fireplace. We recommend that you use a commercial poker to open both sides of the fire guard. Simply insert the tip of the poker into one of the holes in the fire guard to open it – but be careful!